In this lesson you will learn 💸
- Which bodies regulate the US's financial services industry
- Where to find out more about your rights and where to complain
Where can I place a complaint?
The Swiss financial services industry is strictly regulated. Customers of financial service providers can make use of an ombudsman procedure.
This means that if something goes wrong, you can complain to a recognised ombudsmen.
Tip 📌
If you are not happy with the service you receive, raise a complaint with the financial services institution through their channels, or ask the advisor to give you the name of his or her supervisor.
Things will never change when we don't speak up!
How can I place a complaint?
On 1 January 2020, the Financial Services Act (FinSA) entered into force. Clients of financial service providers can make use of an ombudsman procedure.
The Federal Department of Finance tells you how to complain.
🎉💰 Congratulations!
You're just a step away from wrapping up this chapter. Test your knowledge with a snappy quiz, get rewards, and gear up for some practical tips how to choose an advisor in the next lesson.