In this lesson you will learn 💸
- Which bodies regulate the UK's financial services industry
- Where to find out more about your rights and where to complain
Where can I place a complaint?
The UK financial services industry is strictly regulated. Choosing a UK Financial Conduct Authority (FCA)-registered financial advisor to help you make investments and other financial decisions.
This means that if something goes wrong, you can complain to the Financial Ombudsman Service and possibly claim compensation.
Tip 📌
If you are not happy with the service you receive, raise a complaint with the financial services institution through their channels, or ask the advisor to give you the name of his or her supervisor.
Things will never change if we don't speak up!
How can I place a complaint?
The Financial Conduct Authortiy consumer website tells you how to complain, how to claim compensation and how to spot a range of different scams.
The Know your rights section includes a clearly categorised list of FCA overviews on different aspects of the financial products market.
🎉💰 Congratulations!
You're just a step away from wrapping up this chapter. Test your knowledge with a snappy quiz, get rewards, and gear up for some practical tips how to choose an advisor in the next lesson.